Frequently Asked Questions (FAQ)

Business hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. We observe holidays which fall within these days.

Answer:

If you would like to speak with someone for assistance with your request please call 602-534-1127 during normal business hours.

Answer:

If you submit your request online, some requests require an upfront portal convenience fee of $5.00 upon submission. If the charge for your online request is less than $5.00, you will receive a refund once your request is completed. You may also owe additional fees depending on the size of your request.

• Incident Report ($.24 per page)
• Traffic Crash Report ($.24 per page)
• On Body Camera Audio/Video ($4.00)
• Photographs ($4.00)
• Recorded Interviews ($4.00)
• Surveillance Videos ($4.00)
• 911 Recordings ($16.50)
• Calls for Service (No Charge)
• Crime Statistics (No Charge)
• Federal Clery Act (No Charge)

Answer:

Yes! If you would like to schedule an over-the-phone or lobby appointment please call our main number at 602-534-1127 or send an email to policerecords.appts@phoenix.gov. A representative will need to ensure your report is ready for release prior to scheduling your appointment.

Answer:

If you need a Letter of Clearance you can either drop off or mail in the Letter of Clearance Information Sheet to:

Phoenix Police Public Records
1717 E. Grant Street
Phoenix, AZ 85034

CLICK HERE to download the Letter of Clearance Information Sheet

Please be sure to include the following items:

• A completed Letter of Clearance Information sheet that you can download HERE
• Full set of fingerprints that are endorsed by the company conducting the fingerprint service
• Valid (non-expired) Government issued photo ID (Original will need to be provided)
• Payment of $28.00 (with record) or $8.50 (no record found)

In order to better serve our customers, Letters of Clearance (LOC) will be accepted in our Public Lobby via drop off or mail in only. We will no longer be accepting appointments for LOC requests. LOC's must be dropped off by the requestor, processed by our clerks, and the requestor will be contacted once it is completed. This allows the requestor time to gather the information and documents necessary to obtain a LOC and forgo an extended wait time in our public lobby. Please refer to the information below before dropping off your LOC request.

1. LOCS WILL BE PROCESSED AS FOLLOWS:
   • LOCS WITHOUT ARREST RECORD: APPROX. 7 BUSINESS DAYS
   • LOCS WITH ARREST RECORD: APPROX. 6-8 WEEKS
2. HOW MUCH DOES THE LOC COST?
   • LOCS WITHOUT ARREST RECORD: $8.50
   • LOCS WITH ARREST RECORD: $28.00
3. HOW WILL I KNOW WHEN MY LOC IS READY?
   • You will be contacted by your preferred method of contact. Keep in mind we will attempt to contact you both by phone and email if we are not able to leave you a message or speak to you over the phone.
   • You may also call Public Records at 602-534-1127 during business hours to check the status of your request.
4. WHAT ARE MY PAYMENT OPTIONS?
   • Once you are notified your LOC is ready, you have the option to make a payment over the phone with a credit card.
   • You may also pay in person with the following methods of payment: CASH, CREDIT CARD, CHECK, OR MONEY ORDER.
   • If you choose to pay with a check or money order please ensure that it is payable to: CITY OF PHOENIX.

Answer:

Yes! If you are requesting a Name Search please call 602-262-1885 to schedule an appointment or send an email to policerecords.appts@phoenix.gov.

Answer:

For in-person transactions we accept:

• Cash
• Personal Checks made payable to the Phoenix Police Department
• Cashier's Checks made payable to the Phoenix Police Department
• Credit Cards (Visa, Mastercard, Discover, and American Express
• Money orders

PUBLIC RECORDS ONLINE PORTAL

Answer:

Please follow the steps below to create an account. Be sure to use a Chrome or Edge browser.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Click on the Sign Up Now link
3. Be sure to enter your email address and then click on Send Verification Code
4. You will receive a verification code to the email address provided
5. Enter the code you received into the Verification Code field
6. Click on the Verify Code button
7. Enter a New Password (the password must contain a capital letter, number, and a special character)
8. Confirm the New Password
9. Enter your Surname (first name)
10. Enter your Given Name (last name)
11. Click on the Create button to complete creating your account

Once your account is completed you will be redirected to the Phoenix Police Public Records portal home page where you can begin a new request. If you have any further questions please call 602-534-1127 for assistance.

Answer:

Please follow the steps below to reset your password. Be sure to use a Chrome or Edge browser.

PLEASE NOTE: If you created your account using the Google or Twitter social link you will need to use your Gmail or Twitter password to login. You will not be able to reset your password with the 'Forgot Your Password' link on this site.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Click on the Forgot your password link that is above the Password field
3. Enter your email address and then click on Send Verification Code
4. You will receive a verification code to the email address provided
5. Enter the code you received into the Verification Code field
6. Click on the Verify Code button
7. Click on the Continue button to proceed
8. You should now be able to enter a New Password into the New Password and Confirm Password fields (the password must contain a capital letter, number, and a special character)
9. Click on the Continue button to complete the password change

Once the password change has been completed you will be taken back to the Sign In page to log into the Phoenix Police Public Records portal. If you have any further questions please call 602-534-1127 for assistance.

Answer:

Please follow the steps below to submit a new public record request. Be sure to use a Chrome or Edge browser.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Enter your Email Address and Password into the corresponding fields on the Sign In page
3. Click on Sign In button
4. Click on the Submit Requests button
5. Select the quantity for each report type you would like to request
6. Click on Continue to proceed
7. You will need to complete a form for each item requested
8. Once all forms have been completed you will be taken to the checkout page
9. Click on Pay Now to process your payment
10. You will be redirected to the Chase Payment portal to complete your payment
11. Please be sure to fill out all of the required (*) fields within the Chase Payment portal
12. You will receive an email from Chase to confirm your payment
13. Upon completion of the payment you will also receive an email from the Public Records and Services Unit to confirm submission of your requests.

If you have any further questions please call 602-534-1127 for assistance.

Answer:

Please follow the steps below to download your completed request. Be sure to use a Chrome or Edge browser.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Enter your Email Address and Password into the corresponding fields on the Sign In page
3. Click on Sign In button
4. Click on the View Requests button on the Home page
5. Locate your completed request listed under My Police Service Requests
6. Click on the blue down arrow circle next to the "Date Created On" field to view a drop down menu
7. Select Download from the drop down menu
8. Your request will begin to automatically download to the local hard drive of your computer
9. You should see the filename appear in the lower left hand corner of your browser
10. Check the Downloads folder on your computer to locate your request

If you have any further questions please call 602-534-1127 for assistance.

Answer:

Please follow the steps below to check the status of your request. Be sure to use a Chrome or Edge browser.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Enter your Email Address and Password into the corresponding fields on the Sign In page
3. Click on Sign In button
4. Click on the View Requests button on the Home page
5. Locate the public record request listed under My Police Service Requests
6. Review the "Status Reason" field
   • Submitted = Request has been received
   • In Progress = Request has been assigned
   • Canceled = Request has been canceled
   • Completed = Request has been completed and released

If you have any further questions please call 602-534-1127 for assistance.

Answer:

Please follow the steps below to cancel your request. Be sure to use a Chrome or Edge browser.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Enter your Email Address and Password into the corresponding fields on the Sign In page
3. Click on Sign In button
4. Click on the View Requests button on the Home page
5. Locate the public record request you would like to cancel listed under My Police Service Requests
6. Click on the blue down arrow circle next to the "Date Created On" field to view a drop down menu
7. Select Cancel from the drop down menu
8. A pop-up will appear asking if you are sure you would like to cancel the request
9. Click Yes
10. You will receive an email confirming the cancellation for your request
11. If you are due a refund, you will receive a follow up email once the refund has been processed

If you have any further questions please call 602-534-1127 for assistance.

Answer:

Please follow the steps below to make a payment for an outstanding invoice. Be sure to use a Chrome or Edge browser.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Enter your Email Address and Password into the corresponding fields on the Sign In page
3. Click on Sign In button
4. Click on the View Invoices button on the Home page
5. Locate the invoice you would like to pay listed under My Police Service Invoices
6. Click on Invoice # under the section called All Invoices
7. You will see the Pay Now button at the bottom of the page
8. You will be redirected to the Chase Payment portal to process your payment
9. Please be sure to fill out all of the required (*) fields within the Chase Payment portal
10. You will receive an email from Chase confirming your payment

Once your payment is received, the Public Records and Services Unit will complete their process to release your request. You will receive an email once your request has been completed. If you have any further questions please call 602-534-1127 for assistance.

TECHNICAL SUPPORT

Answer:

If you experience any technical issues using the Phoenix Police Public Records online portal please call 602-534-1127 for assistance or submit a support ticket on our Technical Support page.

I am getting an active shopping cart error when trying to submit a new request. How can this be fixed?

Answer:

If you are experiencing an active shopping cart error, please call 602-534-1127 for assistance or submit a support ticket on our Technical Support page. We will be happy to assist you in resolving this issue.

Answer:

If you are experiencing an issue with your shopping cart, please call 602-534-1127 for assistance or submit a support ticket on our Technical Support page. We will be happy to assist you in resolving this issue.

Answer:

If you are unable to reset your password using the Forgot your password link, please call 602-534-1127 for assistance or submit a support ticket on our Technical Support page. We will be happy to assist you in resolving this issue.

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